Privacy Policy

1. Introduction

WeSolveForYou Pty Ltd (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website [wesolveforyou.com.au] or use our services.

By using our website and services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information You Provide

We may collect the following personal information when you:

• Fill out contact forms
• Subscribe to our newsletters or download resources
• Request quotes or services
• Submit lead generation forms via Meta (Facebook/Instagram) ads
• Communicate with us via email or phone

Information collected may include:

• Full name
• Email address
• Phone number
• Business name
• Business address
• Industry/business type
• Marketing preferences
• Any other information you voluntarily provide

2.2 Information Automatically Collected

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on pages
• Referring website
• Cookies and similar tracking technologies

2.3 Third-Party Information

We may receive information about you from:

• Meta (Facebook/Instagram) platforms when you interact with our ads
• Google Analytics and other analytics providers
• Payment processors
• Email marketing platforms

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 To Provide Services

• Respond to your inquiries and requests
• Deliver services you have requested
• Process transactions and send related information
• Provide customer support

3.2 Marketing and Communications

• Send you newsletters, promotional materials, and updates (with your consent)
• Deliver downloaded resources (e.g., guides, templates)
• Notify you about our services, offers, and events
• Send you relevant content based on your interests

3.3 Business Operations

• Improve our website and services
• Analyze usage patterns and trends
• Conduct market research
• Maintain security and prevent fraud
• Comply with legal obligations

3.4 Advertising

• Deliver targeted advertisements through Meta and other platforms
• Retarget website visitors with relevant ads
• Measure advertising effectiveness

4. Legal Basis for Processing (Australian Privacy Principles)

Under the Australian Privacy Act 1988, we process your personal information based on:

• Consent: When you provide explicit consent (e.g., subscribing to newsletters)
• Contract: When necessary to fulfill services you’ve requested
• Legitimate Interests: For business operations, fraud prevention, and improving our services
• Legal Obligation: When required by Australian law

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

5.1 Service Providers

Third-party companies that help us operate our business, including:

• Email marketing platforms (e.g., Mailchimp, ActiveCampaign)
• Website hosting providers
• Payment processors
• Analytics providers (e.g., Google Analytics)
• Customer relationship management (CRM) systems

5.2 Advertising Partners

• Meta (Facebook/Instagram) for ad delivery and measurement
• Google Ads for advertising campaigns
• Other digital advertising platforms

5.3 Legal Requirements

• We may disclose your information if required by law or to:
• Comply with legal processes
• Protect our rights and property
• Prevent fraud or illegal activities
• Protect the safety of users or the public
• 5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

6. Data Security

We implement reasonable security measures to protect your personal information, including:

• Secure socket layer (SSL) encryption for data transmission
• Password-protected systems
• Regular security audits
• Limited access to personal information by authorized personnel only

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements

Typical retention periods:

• Contact form inquiries: 3 years
• Email subscribers: Until you unsubscribe
• Customer records: 7 years (for tax and legal purposes)
• Website analytics: 26 months (Google Analytics default)

8. Your Privacy Rights

Under the Australian Privacy Act 1988, you have the following rights:

8.1 Access

Request access to the personal information we hold about you.

8.2 Correction

Request correction of inaccurate or incomplete information.

8.3 Deletion

Request deletion of your personal information (subject to legal retention requirements).

8.4 Opt-Out

• Unsubscribe from marketing emails (using the unsubscribe link)
• Opt out of targeted advertising
• Request we stop processing your information

8.5 Complaint

Lodge a complaint with us or the Office of the Australian Information Commissioner (OAIC).

To exercise your rights, contact us at:
Email: [info@wesolveforyou.com.au]

9. Cookies and Tracking Technologies

9.1 What Are Cookies?

Cookies are small text files stored on your device that help us improve your experience.

9.2 Types of Cookies We Use

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
• Marketing Cookies: Used for advertising and retargeting (Meta Pixel, Google Ads)
• Preference Cookies: Remember your settings and preferences

9.3 Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

To opt out of targeted advertising:

• Meta: Visit your Facebook Ad Preferences
• Google: Visit Google Ads Settings
• Network Advertising Initiative: www.networkadvertising.org/choices

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Meta (Facebook/Instagram) Lead Ads

When you submit a lead form through our Meta advertisements:

• Your information is collected by Meta and shared with us
• Meta’s Data Policy also applies: www.facebook.com/privacy
• We use this information solely for the purposes stated in this Privacy Policy
• You can manage your ad preferences in your Meta account settings

13. International Data Transfers

Your information may be transferred to and stored on servers outside Australia, including:

• United States (for services like Google Analytics, Meta)
• Other countries where our service providers operate

We ensure appropriate safeguards are in place for international transfers.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the “Last Updated” date
• Sending an email notification (for material changes)

Your continued use of our services after changes constitutes acceptance of the updated policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information:

WeSolveForYou Pty Ltd
Email: [info@wesolveforyou.com.au]
Phone: +61 490 665 388
Website: www.wesolveforyou.com.au

Office of the Australian Information Commissioner (OAIC)
If you wish to make a complaint about how we handle your personal information:
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au

16. Consent

By using our website and services, you acknowledge that you have read, understood, and agree to this Privacy Policy.

For marketing communications, we will obtain your explicit consent where required by law. You can withdraw consent at any time by:

• Clicking “unsubscribe” in our emails
• Contacting us directly
• Updating your preferences in your account settings